The distance of a flight determines the amount of compensation due. a cancellation due to an air traffic control strike, bird strike or weather conditions that are incompatible with the safe operation of the flight).Ĭompensation in the event of a cancellation also depends on the distance of the flight and the reason for the cancellation. If you are informed of the cancellation less than seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than one hour before the scheduled time of departure and to reach your final destination less than two hour after the scheduled time of arrival.Ĭompensation is not payable if Aer Lingus can prove that the cancellation was caused by an extraordinary circumstance which could not have been avoided even if all reasonable measures were taken no compensation is payable (e.g. In the event that you have been given notice of the cancellation of more than two weeks (fourteen days) before the scheduled time of departure then you are not entitled to compensation.Īer Lingus may not have to compensate you if you are informed of the cancellation between two weeks and seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than two hours before the scheduled time of departure and to reach your final destination less than four hours after the scheduled time of arrival Where it is not feasible for Aer Lingus to arrange the care set out above, and you do so yourself, Aer Lingus should reimburse you for your reasonable receipted expenses upon application to: Aer Lingus.Ĭompensation in the event of cancellation depends on a number of factors.įirstly compensation is potentially payable in the event of a cancellation regardless of whether you have travelled or claimed a refund of your flight if you have received less than two weeks (fourteen days). (ii) transport between the airport and place of accommodation (hotel or other). (i) hotel accommodation in cases where a stay of one or more nights becomes necessary, or where a stay additional to that intended by you becomes necessary,
#Aer lingus flight free#
If your agreed rerouted flight departs later than your original, you must be offered care and assistance free of charge while waiting for your rerouted flight– specifically, reasonable meals and refreshments in relation to the waiting time, hotel accommodation in cases where an overnight stay becomes necessary, transport between the airport and place of accommodation and two telephone calls, emails, faxes or telexes.įor example, if as a result your being re-routed following a cancellation, your new time of departure is reasonably expected to be at least the day after the original day of departure, Aer Lingus should also offer you: If you have not been offered alternative arrangements by Aer Lingus you should contact them to choose an alternative flight or request a refund Aer Lingus is then obliged to bear the cost of transferring you to the airport that you had booked or to another close-by destination agreed with you. When a place is served by several airports, Aer Lingus may offer a flight to an alternative airport to that originally booked. Alternative travel arrangements should not result in any additional cost to you.Īer Lingus is entitled to offer a passenger comparable transport to the final destination if no alternative flight with the carrier is available.
#Aer lingus flight full#
If Aer Lingus cancels your flight, it must notify you and offer you the choice of an alternative flight at the earliest opportunity or at a later date of your choice subject to the availability of seats or a full refund of the ticket. The Commission for Aviation Regulation is the national enforcement body for flights that depart from airports in Ireland. Passenger rights are protected under European legislation and it is important that all passengers are aware of their entitlements. The Commission for Aviation Regulation is aware of some passengers experiencing cancellations or delays with some Aer Lingus flights.
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